Service Disruption

Updated Wednesday 5th January 2022

What’s happening?

We are sorry for any disruption, which is being exacerbated by some industrial relations issues, this may cause to journeys in the coming days and ask you to allow additional time for travel and to check carefully – up to the last minute – for any changes to train times. You can check for updates on TransPennine Express services here: 

We are doing all we can to keep you on the move and, as ever, our aim is to provide you with a stable and reliable service as we know you put your faith in TransPennine Express to get you where you need to be.

Services across our network over the coming days may be subject to delays and short-notice cancellations due to a lack of available staff caused, primarily, by increasing staff sickness.https://www.journeycheck.com/tpexpress/.


As a result of the ongoing issues, it has been necessary to make pre-planned cancellations to some services. The full list can be found here.

Alternative journey options

If a service you had planned to travel on does not operate, your ticket will be valid on the next available TransPennine Express service.

For journeys up to and including the dates mentioned below, ticket acceptance arrangements are in place in the event of TransPennine Express service cancellations with the following operators in-between the following locations:

Avanti West Coast
Up to and including Monday 10th January

- Wigan/Preston and Glasgow Central/Edinburgh
There may be some services where acceptance is not granted. These exceptions will be listed below once confirmed.

Northern
Up to and including Monday 10th January

- Network wide

London North Eastern Railway
On the following dates: Monday 03rd January to Monday 10th January inclusive

- York and Edinburgh
Excludes services to/from Aberdeen and Inverness due to increased passenger loadings

East Midlands Railway
Up to and including Monday 10th January

- Liverpool Lime Street and Sheffield

CrossCountry
Up to and including Monday 10th January

- York and Edinburgh


Transport for Wales
Up to and including Monday 10th January

- Manchester and Stockport
- Manchester and Newton-le-Willows
- Manchester and Manchester Airport

Customers should travel as close to their original booked time as possible when using other operator services.

These arrangements are reviewed on weekly basis with the next update to be provided on Wednesday 22nd December.

Rail replacement buses will be in place, where possible, for those customers who will not have a regular journey option via train.


How do I seek compensation or claim a refund?

If you are inconvenienced by amendments to our services, you can check to see if you are eligible for compensation. More information on Delay Repay and compensation can be found by visiting tpexpress.co.uk/help.

If the train that you were intending to travel on is cancelled, or your reservation has not been honoured, or you decide not to travel or are unable to complete your journey, then you can apply for a refund. Refunds in these circumstances will not be subject to an admin fee and you are asked to submit your refund within 28 days of your intended date of travel. You can apply for a refund here: tpexpress.co.uk/help/refunds.

I need assistance with my journey – what should I do?

If you require any assistance with your journey, you should contact our Assisted Travel team by visiting www.tpexpress.co.uk/help/passenger-assist. They will be happy to arrange any assistance you may require before you travel. You can also rebook your journey by contacting our Customer Relations team by visiting here: www.tpexpress.co.uk/help/contact-us.

I want further information about my journey – what should I do?

If you require information about your journey or have any other questions, in the first instance we encourage you to tweet us on @TPEassist or WhatsApp on 07812 223 336, as you will usually receive a response within 10 minutes
however we are currently receiving a high volume of enquiries. Alternatively, please contact our Customer Relations team on: www.tpexpress.co.uk/help/contact-us.

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