Price promise

Find a cheaper ticket elsewhere and we'll refund the difference

Don't you hate it when you shell out for something, then find it cheaper somewhere else?

We want you to be confident that when you buy train tickets using our website or TPExpress App, you're getting the very best deal. We promise that if you find a TransPennine Express fare cheaper anywhere elsewhere online on the same day as booking, we will refund you the difference.

Our price promise also includes tickets bought from a ticket vending machine (TVM) at any TransPennine Express Station. If you discover you could have bought a cheaper product for the identical journey, you may be entitled to a refund to the value of the difference in cost.

Remember, train tickets will need to be for an entire journey on a TransPennine Express service, for the exact same date, time, number of travellers and ticket type. 

Please speak to staff in the ticket office at your nearest staffed station or use the form below to submit your claim.


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